LiveOps – Cloud Call Center
LiveOps gives companies a 24/7, 360-degree ability to connect with their customers faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer’s channel of choice. LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Agents on Demand
With 20,000 independent, at-home agents, LiveOps handle over 100 million interactions a year, on behalf of more than 400 clients. Their on-demand outsourced call center agent model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling them to attract and contract with the best independent at-home agents from anywhere. Plus, with performance-based routing, award-winning training, and unparalleled reporting and technology, LiveOps clients enjoy flexible scale and lower costs that no other call center service can deliver.