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LiveOps – Cloud Call Center

LiveOps_RGB(a)-275xCloud Contact Center

LiveOps gives companies a 24/7, 360-degree ability to connect with their customers faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer’s channel of choice. LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Agents on Demand

With 20,000 independent, at-home agents, LiveOps handle over 100 million interactions a year, on behalf of more than 400 clients. Their on-demand outsourced call center agent model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling them to attract and contract with the best independent at-home agents from anywhere. Plus, with performance-based routing, award-winning training, and unparalleled reporting and technology, LiveOps clients enjoy flexible scale and lower costs that no other call center service can deliver.

What happens when you bring your contact center to the cloud with LiveOps?

You own less, but command more.